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The good news? Downloading the Flex
Success Package usually happens without a hitch every single
day. But if you're having any trouble, help is on the
way.
THE ISSUE:
You're getting a "bad encrypt dictionary" or other error
message upon opening.
THE ANSWER:
Most every access issue is resolved by upgrading to
Acrobat Reader 7.0 or higher.
To upgrade your version (it's best to uninstall
the old version first), click the button or link
below. It's a FREE download.
http://www.adobe.com/products/acrobat/readstep2.html
THE ISSUE:
You can't see or access the attached, embedded .doc
proposal template files.
THE ANSWER:
Please refer to the answer above.
Keep reading for answers to specific problems. If these don't help, send an email to help @ workoptions.com (omit spaces).
1. I hit the
button (or, I
tried to SAVE the file onto my system), but I don't seem
to be getting any results. Why and what do I do?
2. I
downloaded but can't find the Flex Success file on my
system. How do I locate it?
3. I opened
the document but it's all garbled and un-readable. What
do I do?
4. I just
downloaded the latest Acrobat Reader successfully. Now,
how do I get back to the page with the
button?
5. I
downloaded the latest version of Acrobat Reader but when
I double-click on the PDF file I purchased it says,
"Can't read file." or "Unable to open file." What do I do now?
6. I've tried
everything and I'm confused about the steps (or
otherwise still having trouble). What do I do now?
ANSWERS
1. I hit the
button (or, I tried to SAVE the file onto my system),
but I don't seem to be getting any results. Why and what
do I do? If
you're ordering from your workplace, the most likely reason is because your
employer has set up a safeguard to block employee-initiated downloads. If you
can't (or don't choose to) resolve this with your IT (Information Technology)
person at work, you have two other options.
a. Forward
your order confirmation email (which has a link to your
download page) to another online computer and download
it from that computer. (This assumes you entered a
viable email address correctly on your order form and
checked the option to receive email confirmation.)
OR
b.
Forward your order confirmation email to
help @ workoptions.com to have Flex Success
emailed to you as an attachment. If you don't have the
order confirmation email, please include your
name, order number and which flexible work version(s) you ordered.
2. I downloaded but can't
find the Flex Success file on my system. How do I locate
it?
Check your desktop first. That's where most people have all their downloaded
files land.
If it's not there, use your system's "Find" function to locate the file. (In Windows, for example, it's Start
--> Find --> Files or Folders. Insert the file name into the
"Named" area and click on "Find Now".) In the Named
area of the Name & Location function, type in the
following: *.pdf Be sure to include the asterisk (*)
and the period (.) before the pdf letters. For the "Look in"
space, choose
the C drive (C:) Then, click on "Find
Now". If
that doesn't work, try "Look in" again with the "My
Documents" selected. Then, click on "Find
Now". In
either case, you
should get a listing of all the PDF documents in the selected "Look
in" location (C drive or My Documents). Scroll through the
results to find the one with the label you gave to the file. Double-click on the file name and
it should open in your Acrobat Reader.
3. I opened the document but
it's all garbled and un-readable. What do I do?
You need Adobe Acrobat Reader version
7.0 or higher on your system to access Flex Success.
To upgrade your version (it's best to uninstall
the old version first) or to get it for the first time, click the button or link
below. It's a FREE download.
http://www.adobe.com/products/acrobat/readstep2.html
4. I just downloaded the latest
Acrobat Reader successfully. Now, how do I get back to
the page with the
button?
The
easiest way is to click on the link contained in your
order confirmation email. (This assumes you entered a
viable email address correctly on your order form and
checked the option to receive email confirmation.)
If you don't have the order confirmation email, email
help[@]workoptions.com. Include your
name, order number and which flexible work version(s) you ordered.
5. I downloaded the latest
version of Acrobat Reader but when I double-click on the
PDF file it says, "Can't read file." or
"Unable to open file." or "Not a valid application." What do I do now?
If you double-clicked the Flex Success
PDF file
before you had Acrobat Reader loaded
onto your system, (or if you have an older version of Acrobat Reader), you will
probably get this message even after Acrobat
Reader is installed.
That's because another
program, such as Word or Notepad, attempted to open it (the first time) and it
still wants to open it. However, the file can't
be read in the wrong program. Here are the steps that should undo the
problem.
a. First, if you have an
earlier version of Acrobat Reader than 7.0 on your system, uninstall it as you
would any other program. For example, in Windows, go to Start --> Programs
--> Acrobat Reader --> Uninstall or Remove to uninstall it. Or, delete it
manually from your file directory.
b. Then, install the
latest Acrobat
Reader on your system. Scroll up to question #4 for instructions on how to
get it.
c. Locate your PDF file in your file directory and click on
it to highlight it.
d. Holding your keyboard's
Shift key down, right-click once on the same .pdf file name.
e. A menu box will pop up.
Select "Open with..."
f. Another box will pop up
with a list of programs. Choose Acrobat. (It may read as ar7.0.exe, or something
similar, instead of Acrobat.) Also, click the box next to where it says,
"Always use this program to open this type of file". Then, click
"OK.".
g. Restart (reboot) your
computer in order for these setting changes to "take".
h. Locate your Proposal.PDF file and double-click on it. It should now
open in Acrobat Reader and you're ready to go!
6. I've tried everything and
I'm confused about the steps (or otherwise still having
trouble). What do I do now?
If you
have a nearby computer-savvy friend or co-worker to help
you trouble-shoot, that's probably the quickest way.
Otherwise, contact my assistant Cheryl via email
addressed to help @ workoptions.com (omit spaces).
Please
forward your order confirmation email to help @
workoptions.com for assistance. If you don't have
the email, be sure to include your name for order
look-up.
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